Contact and Frequently Asked Questions

 

REPRESENTATIVE SHOP:

Saarineni Maja

Pärnu mnt. 10 / Tallinn 

 

The representative store is located on the 2nd floor.

up the parade stairs, the first door on the right

Let the doorbell enter

 

OPENING TIMES:

Mon-Fri 9.00-18.00

 

CLIENT SUPPORT:

hello@nordicdesignhome.ee

+372 511 7313

 

NDH Grupp OÜ

Reg. : 14984796

KM: EE102042500

 

FREQUENTLY ASKED QUESTIONS

Where are you located?

Our new representative store is in Saarinen House at Pärnu mnt 10, Tallinn (opposite the Drama Theater). We are located on the 2nd floor - up the parade stairs and to the right.  To enter, please let the doorbell.

 

Are you open to everyone?

Although the new representative store is in the works and the official opening will be in the autumn of 2020, a diverse selection of goods is already present and we are happy to receive all customers. We are currently open on weekdays from 9.00:18.00 to XNUMX:XNUMX.

 

What kind of goods are in the new representative store?

On the new surface you will already find a variety of choices - upholstered furniture, chests of drawers, dining chairs, lighting, handles and much more. In addition, part of the representative store is dedicated to accessories and lifestyle products that you can quickly buy as a home decor or gift. 

The dealership also has various samples of product materials, tones and fabrics.

Please write-call if you are interested in a specific product. If it is not currently on site, we can arrange a meeting in our warehouse (located in Ülemiste).

 

Can I pay for the order by bank transfer?

Yes, if you cannot or do not want to make a payment in our e-shop, contact us through a suitable channel (Live Chat, phone +372 511 7313 or by e-mail hello@nordicdesignhome.ee), and we will send you an invoice with the desired products. This way you can conveniently make a payment directly from the bank.

Upon receipt of the invoice, you are not obliged to pay, but the order will only take effect when your transfer has been received.

 

Can I make a payment on a website without a PayPal account?

Yes - when you have added the desired products to the shopping cart and you are ready to pay, click on the 'Payment - without creating a PayPal account' button. When you have filled in the required gaps with your data, you will reach the COMPLETE ORDER button. By clicking on it, PayPal will give you another option to log in to your account - if you do not want to do so, click on PAY WITH DEBIT OR CREDIT CARD below and the payment will continue with your card details.  

If, for any reason, payment on our website fails, we can issue an invoice for which you can make the payment directly from your bank.  

If you need any help, we're just a phone call away. +3725117313

 

When will my ordered goods arrive?

The time of arrival of a specific product is indicated on the page of the given product. Most of the indicated periods are the maximum delivery time - as our goods arrive from different European countries, in this case we ensure that our customers will not be disappointed with the delayed delivery. The delivery time of different types of products is usually different: usually the delivery time of furniture is longer than that of smaller products (accessories) because the goods can be immediately available in our Tallinn warehouse. We continue to work to make our products reach our customers even faster and to have a larger selection immediately in stock.

 

How does the delivery work?

We work with a courier partner who will contact customers to arrange a delivery time. In the case of smaller products, there is also the possibility of picking up, we can specify this after placing the order. 

 

Do you also deliver goods outside Estonia?

Yes, for transportation to Latvia, Lithuania and Great Britain, the price is calculated on the payment slip. If the request for transport is outside these countries, please contact us and we can also help you with this.

 

I received the wrong goods, what to do?

Send an email about the error to hello@nordicdesignhome.ee. We will send a postage stamp for printing, which we ask you to attach to the parcel, and we will agree on the day and time period when the courier company will pick up the parcel. As soon as we receive the wrong goods, we will put the right product on the road. We try to deliver the right product to the customer within 48 hours of receiving the wrong goods. See also Exchange and Return

 

I received a defective / incomplete product, what can I do?

See Exchange and Return

 

The product I ordered does not meet my expectations, how do I return / exchange it?

See Exchange and Return